Account Delivery Head - Telecom/IT Services

Account Delivery Head (Telecom) - Mumbai

Position Overview:

- The Account Delivery Head (ADH) is involved in management of customer from a delivery perspective and being a focal point for our Organization's delivery into a customer business unit/department. Incumbent is responsible for managing an account, represents the Company and deals with executive team of the client organization.

- ADH is accountable for Delivery, customer satisfaction, employee satisfaction within the account. ADH reports into Global Client Partner (GCP). From a scale perspective, an ADH typically handles delivery for a portfolio in excess of 1200 FTE's.

Responsibility:

- Responsible for meeting financial objectives of the account, responsible to mine the account in concerned account, Improve the key parameters for the account to improve the margins

- Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction

- Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction

- Responsible for people processes in the account - employee attrition rate, people development and engagement

- Interact with Client Engagement Managers, Delivery Managers from our Organisation and Client side CXOs

Candidate's Profile:

- Understands one or more domains and can appreciate customer's scenario

- Domain specialization- depending on the specific BU requirements (e.g. Telecom)

- Knowledge of emerging technologies, various platforms, tools and products and their respective applications

- Total knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well

- Awareness of global industry trends and directions and its impact on IT services

- Experience in a particular industry/domain- specific to the industry in which the ADH will be placed

- Delivery management from on-site location

- Exposure to sales and customer relationship management