Accenture - VP/AVP/GM - Client Service Delivery Lead - Credit Services & Asset Management

Level : AVP / GM / VP

Location : Mumbai / Bangalore

OVERALL PURPOSE OF JOB

The role is for an Operations Senior Manager who will be leading a team of 350+ FTE with domain skills in credit services and drive increased client value creation and growth in business

Requirements for the role

- Qualification - Full Time MBA (Finance) from a reputed institute or CA/CS/ICWA (Inter) or M.com/B. Com

- Experience - At least 14 to 16 years- Financial/Credit Services or Finance Accounting industry experience along team management/operations management. Lease accounting experience will be an added advantage.

- Other Skills - MS Excel knowledge, good communication skills

- Shift - Should be flexible to work in any shift

Responsibilities/Authorities

- Develop and Grow the Client Relationship

- Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts

- Accountable for client satisfaction, referencibility and successful external audits

- Set client expectations in conjunction with the client account leadership and manage the expectations

- Lead a team of 350+ FTE- s

- Establish formal routines for delivery account reviews with:

- Client Account Leaders

- BPO Service Delivery Leads

- Drive Outsourcing Growth

- Leverage industry expertise to influence client outsourcing strategies

- Drive incremental revenue growth through expansion or renewals of outsourcing work

- Participate in client account planning and forecasting activities

- Key Behaviors and attributes

- Build trust-based relationship/client-centric

- Focus on teaming & collaboration

- Passion for business development

- Lead and develop the Outsourcing Account Delivery Team

- Drive the succession plan and talent management for the Outsourcing Account Delivery Team

- Lead the Outsourcing Account Delivery Team and support functions

- Manage the operational and financial performance of the Outsourcing contract

- Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable

- Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.

- Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues

- Manage outsourcing change orders, service quality, and recovery plans

- Improve mobilization and transition costs in conjunction with Service Delivery Operations