Accenture - Voice Contact Centre Architect

- Focusing on the Contact center technology design & standards related work across all Accenture locations globally, reporting to the regional Technology Architecture & Standards Team Lead.

- Develop detailed technology designs, budgets & BOMs for firm and its client's requirements.

- Develop and document detailed designs, and technology migration strategies/integration plans for solutions to be implemented.

- Evaluate solutions from multiple vendors/options & provide recommendations

- Develop & enhance the Contact Center Technology Infrastructure Standards

Must Have Skills:

- Hands on contact centre platforms Solutioning on bit, nice, avaya, genesis, Amazon etc

- Role is more on technical SME

- Combination of IC & Team leading role

UK Shifts