Accenture - Vice President - HRO/H2R - Client Service Delivery Operations

Role: HR BPO Services - Client Service Delivery Operations / HRO (HR Outsourcing)

Level: Vice President

Designation: Business Advisory Senior Manager

Span of Control: 250+ staff with multiple Client responsibilities

Location: Bangalore, Mumbai & Gurgaon

Shift : Flexible

Job Summary:

Expertise :

- Experience in Hire to Retire or HR Shared Service Operations (In sourced or outsourced)

- Client management / client facing skills / and client relationship building; Ability to carefully sense & identify client concern or 

dissatisfaction - and perform actions to address them quickly

- Sound Operations management experience (including service performance metrics management);

- Sound contractual / change management knowledge;

- Previous experience in matrix management; commercial / corporate background desirable;

- Project management, financial and commercial Skills.

- HR Transformation, HR Automations and Continuous Improvement

- People Management and Development

- Financial Control & Problem Solving

Key Responsibilities:

Role Accountability:

- Is accountable for the results of the deals activities to both Accenture and Clients.

- Accountable for ongoing management of effective client service relationship within the deals

- Drive a culture of innovation and client value creation/value add

- Develops new approaches and processes.

- Interfaces with other team leads, management and client staff and ensures good working relationships.

- Ensures the service line operations are efficient and effective and that SLA's are met.

- Generate revenue opportunities and maximize margin

- Ensure noiseless delivery of service to clients.

Requirements:

- Demonstrate ability to manage multiple clients and teams

- Excellent people management

- Work in a global environment with matrix reporting relationships

- Flexibility in approach and ability to think out of the box

- Result oriented approach

Key Skills:

- Client relationship management skills

- Excellent communication skills

- Excellent people management

- Ability to hold crucial and confident conversations with clients and stakeholders

- Excellent influencing and negotiating skills

- Presentation skills

Qualifications:

Min Bachelor degree, Masters in Management/Engineering an advantage.

Work Experience: Overall 15+ years; (8+ years of relevant experience in HR Outsourcing / 3rd party HR Ops)