Accenture - HRO Service Delivery Lead - Compensation & Benefits/LOA & Employee Grievance

Accenture - HRO Service Delivery Lead ( C&B, LOA & Employee Grievance)

Highlights -

- Strong experience in HR Operations / HRO background

- Heavy on Compensation / Leave of absence / Employee Grievance / Performance

Preference - Workday tool

Location Bangalore / Mumbai

Shift Timing - Core US shift

Qualifications:

Education: Min Bachelor degree, Masters in Management/Engineering an advantage.

Work Experience: Overall 15+ years ; (8+ years of relevant experience)

Job Summary:

Expertise

- Experience in Human Resources or Shared Service Operations (In sourced or outsourced)

- Client management/client facing skills / and client relationship building; Ability to carefully sense & identify client concern or dissatisfaction - and perform actions to address them quickly

- Sound Operations management experience (including service performance metrics management);

- Sound contractual / change management knowledge;

- Previous experience in matrix management; commercial/corporate background desirable;

- Project management, financial and commercial Skills.

Role Accountability:

- Is accountable for the results of the deals activities to both Accenture and Clients.

- Accountable for ongoing management of effective client service relationship within the deals

- Develops new approaches and processes.

- Interfaces with other team leads, management and client staff and ensures good working relationships.

- Ensures the service line operations are efficient and effective and that SLA's are met.

- Generate revenue opportunities and maximize margin

- Ensure the first class delivery of service to clients.

Requirements:

- Demonstrate ability to manage multiple clients and teams

- Work in a global environment with matrix reporting relationships

- Flexibility in approach and ability to think out of the box

- Result oriented approach

Key Skills:

- Client relationship management skills

- Excellent communication skills

- Ability to hold crucial and confident conversations with clients and stakeholders

- Excellent influencing and negotiating skills

- Presentation skills