Accenture - General Manager - P2P Operations

Shift Timing : 4.00 PM to 1:00 AM / 2:00 AM

Main Accountabilities:

- Ensure smooth running of AP & Procurement processes across all zones

- Ensure high level of customer satisfaction by achieving metrics, ensuring quality and transparency in operations

- Required to make a variety of decisions, some complex in nature, with concern for the impact on others, but predominantly affecting own area of control.

- Understands business needs and outcomes and break it down to operational level work processes s

- Collaborate with the Client teams and direct reports (team leads/supervisors) to establish clear work priorities and deliver to them.

- Provides and implements workable solutions to business issues/problems with minimum referral to senior management.

- Operates largely independently in meeting defined business objectives and goals.

- Performs complex tasks and participates in complex cross-area/function activities.

- Conducts work planning, estimation, and prioritization to optimize the performance of group/resources.

- Required to apply advanced analytical skills in assessing concepts/principles and alternative solutions.

- Manages effective internal/external client relationships within own area of responsibility builds client relationships in the wider group or unit.

- Drive process improvements, automations, harmonization and standardization to make the processes efficient.

Key Responsibilities:

- Manage teams totaling 100+ people or more

- Oversee the payment processes to all vendors as per schedule

- Ensure that the AP & Invoicing process is being done as per the SLA.

- Ensure timely availability of management reports for periodical review.

- Produce / interpret and analyze weekly, monthly dashboards.

- Produce implement and review training plans for the team.

- Review internal controls and ensure compliance with the requirements of the client.

- Put in place a backup plan for all processes handled.

- Manage staff appraisals and associated training & development of team members.

- Ensure updated documentation are available for all processes.

- Assess the need for periodic training and re-training of the associates.

- Identify areas for process improvement and implement improvement opportunities.

- Lead the team to provide internal and external audit support.

- Participate and initiate in the calls with the client

- Develop best practices, provide leadership, guidance to the leads for automations, process harmonization, standardization and improvements

- Ensure that team members and team leaders maintain high morale.

Qualification criteria:

- Preferably CA/ICWA or Post Graduate or MBA (Finance) with strong knowledge in PTP function.

- 12- 15 of work experience with 7-8 years of leadership experience in BPO

- Should have had managers of teams reporting to him/her in the past and should have worked in an operations environment.

- Should have worked for a multinational organization where s/he would have worked with colleagues internationally, would have traveled and worked internationally

- Should have exposure/knowledge of international accounting standards

- Global experience desirable

- Should have worked in a process driven environment

- Good communication and presentation skills

- Senior leadership interaction skills

- Strong relationship management skills

Qualities Required:

- Ability to manage problems effectively and efficiently, particularly under pressure and ambiguity

- Flexible and willingness to work all shift Hours

- Should have good analytical skills

- Proven ability to work within a challenging client environment

- Excellent communication skills

- Largely driven by self Initiative & self drive

- Manage new transitions

- Manage large teams

- Manage the cost and revenue for the scope