Accenture - Analyst - Telecom Business & Process

Opportunity with Accenture for Analyst-CMT Comms

ROLE: Telecom Business and Process Analyst / PM [CMT]

Location: Bangalore

Principal Duties And Responsibilities:

Project Delivery: Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for:

- Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required

- Gather business requirements from client stakeholders via interactions like interviews and workshops

- Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements - thereby acting as an interface between business and technology teams

- Manage small IT programs and design relevant process areas for Billing/Order Management/Orchestration

- Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders.

- Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for product launches.

- Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks

Business Development: Support efforts of global sales team to identify and win potential opportunities within the CMT practice

Industry Expertise: Provide industry expertise in telecommunications

Qualifications: - MBA from a Tier 1/ Tier 2 B-school ideally with a prior degree in telecommunications engineering

Experience: Specific experiences will include:

- 1-4 years of progressive experience in Management Consulting industry. Pl note we are not looking for industry SMEs but people who have worked for Industry from Consulting firms only

- Strong telecom industry background experience and knowledge of BSS processes in particular Order Management, Billing, Orchestration for B2C and B2B areas

- Direct onsite experience (i.e. experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills and will not give weight age to electronic interactions

- Consulting experience along with the following skills

- Experience in a business analyst role conversant with, client interactions and global deliveries.

- Knowledge of telecom products across wireline, wireless and Enterprise domains

- Experience in requirement management for New Launch, SIP (service Improvement Program & Migration processes).

- Extensive exposure to modeling tools (e.g. Visio and other BPMN Tools).

- Propose solution options based on the analysis and recommend the option that is architecturally-compliant and most feasible in terms of cost effectiveness, robustness, security, and maintainability across the architecture

- Knowledge of Standards such as BPMN, eTOM, SID, TAM preferred. eTOM certification is highly desirable.

- Certifications like CBAP, Prince 2 or PMP will be an added advantage

- Strong analytical and problem-solving skills

- Experience working with senior decision makers preferred

- Exposure to global clients is preferred