AbsolutData - Client Services Lead

Summary of Job Purpose:

The role involves representing Absolutdata at the client location and strengthening client relationship while ensuring seamless delivery through the India delivery team and flavours of hands-on delivery.

Key Accountabilities:

- Be the onsite lead and face of the organization in the client’s office

- Expectation management between the client onsite and offshore delivery team in India

- Connect seamlessly with the delivery team to ensure smooth operations

- Provide technical analytics leadership for the team to help them identify and apply methods/frameworks applicable to the situation

- Review outputs delivered by the team, and ensure that it meets the criteria set by the client

- Fill gaps in project objective and application of analytics as needed

- Drive the project from a strategic to execution stage

- Independently run select projects as an individual contributor as needed

- Partner with the account manager/ business development efforts to develop and implement account growth strategy

Project Management

- Being involved in project planning and managing multiple stakeholders

- Being responsible for all aspects of project management (including resource allocation) to ensure on-time delivery, in line with client needs.

- To reflect the high levels of service excellence propagated by Absolutdata

Client Servicing

- Managing the client relationship through client satisfaction, feedback process, managing services provided to clients and assisting project teams in client communication as and when needed.

- Initiate thought leadership projects to enhance the client’s frameworks and identify new areas of analysis and insights for clients to explore

- Carrying overall responsibility of project level client interaction

- Encouraging teams to achieve high levels of service excellence

Quality/ Process Compliance & Improvement Initiatives

- Having a complete understanding of the various internal processes, ensuring adherence to these by the team and maintaining and monitoring relevant metrics/SLAs

- Suggesting improvements to enhance the efficiency of various internal processes

People Management

- Contribute towards the appraisals, mentoring, training etc. of project team.

Qualifications and Skills Required:

Experience and skills

- Strong analytics modeling experience. An exposure to handling loyalty/marketing related analytics in the airline, hospitality, travel, retail or related industries would be an added advantage

- Sql coding experience (not related to number of years, however should be able to handle data with sql)

- Prior client Onsite experience would be good to have

- 8-12 years of relevant experience

Attributes

- Show high levels of energy, ownership, positive attitude and client focus and motivated by unstructured environments

- Ability to grasp business aptitude

- Good Analytical & Problem Solving Skills

- Effective Decision Making Skills

- Ensuring effective communication with internal & external stakeholders, managing client interactions and interactions with the offshore delivery team; refers to effective oral, written & presentation skills

- Experience of managing multiple projects, small to medium sized teams and handling client interactions in the past

- Ability to lead the delivery of an offshore team; and coordinate with onsite stakeholders

About AbsolutData:

Founded in 2001, AbsolutData is an award winning global consulting oriented analytics firm, headquartered in San Francisco, with a global delivery model. We help clients take data-driven decisions, which make them more successful and profitable.

We’re decision engineers. We apply decision sciences everyday to improve decisions at the world’s largest companies.

We’re modeled after the engineers and visionaries whose pioneering spirits built the railroads, the power grid, and the American Interstate. Like them, we do all the groundwork so that power generated from an unruly torrent of data can be properly harnessed and channeled into everyday use. We bridge gaps— gaps between data and insight, insight and decision makers, and decision makers and action. We’re decision engineers.

At Absolutdata, we have data scientists as well as actionable tools, latest techniques, and technologies. More important is our passion to apply these together to make a difference to your business.

Absolutdata currently partners with more than 15 leading fortune 500 financial services, consumer packaged goods, retail and technology companies globally and was rated as one of the fastest growing research and analytics firm by Inc. 500 & Deloitte and was selected as one of the Top 10companies in outsourcing marketing services by IAOP.

Absolutdata services are differentiated and provide significant incremental value to our clients by helping them tackle big data challenges, optimize marketing spends, increase campaign ROI and marketing effectiveness, create better customer satisfaction and retention, execute effective targeted marketing, understand and influence consumer behavior, predict future trends, create additional sales opportunities with existing customers, and optimize business results.