People Manager - OTC Cash Apps
Purpose of Role :
- Improving NPS and maintaining relationship with stakeholders & Customer
- Finance housekeeping and mitigating finance surprise risk
- Ability to stay focused in difficult situations
- Reduction in unapplied cash
- Partner with teams to identify improvements in efficiency, productivity & utilization across the zones.
- Possess clear communication and successfully project executive presentations
- Drive end to end Transformation & Automation
Tasks & Deliverables :- Core Cash Applications - matching payment to remittance and reconciling mismatch items
- Identifying process improvement and drive Business Value opportunities
- Fix the basics (Reconciliation/Finance housekeeping)
- Produce monthly/weekly statements in line with client processes and SOX procedures.
- Meet daily/weekly/monthly cash app's targets and all KPI's
- Lead initiatives from start to finish, take actions to open and close gaps by his/her initiative
- Create, design and implement an improvement solution in own function/ sub-function with minimal supervision
- Translate DREAM into action plans for the team and Demonstrate resilience to overcome challenges
- Manage expectations of senior Managers & Directors
- Demonstrate behaviors that show him/her to be an expert in the process and shows a willingness to share that expertise in the team
- Assume responsibility as a backup for line manager with the team in a routine meeting
- Actively demonstrates ABI's 10 principles and integrate new learning into methods
- Reporting on KPI's
- Collaborating with stakeholder's including arranging and driving the con calls
Main Characteristics:- Preferred 5 to 7 years of experience in Finance Domain
- Excellent Finance Skills
- Maintain effective relationships with key stakeholders & address their concerns during daily, weekly, monthly reporting cycle
- Ability to work on own initiative in a team environment
- Solid understanding of basic accounting principles, fair credit practices and collection regulations
Evaluation Criteria (Targets) :- Projects delivered in time, in budget and without business disruption
- Accurate analysis of the present and estimated future state
- Deliverables signed off by stakeholders
- Monthly SLA/KPI's - No misses
QUALIFICATIONS, EXPERIENCE, SKILLS :Level of educational attainment required :
- Bachelors in Commerce
- MBA in Finance
IT skills required : MS Excel, Power BI, SAP, Microsoft Office (mandatory)