Aakash Educational Services - Assistant Manager - Refund Lead

Job Title: Refund lead

Designation: Asst. Manager

Reports To: VP - Customer Experience

Location: Corporate Office, New Delhi

Work Experience: 4-5 years Working days & Shift: 6 days a week & day shift

About Aakash Educational Services Limited (AESL):

Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. The Aakash brand is associated with quality test preparation and a proven student selection track record in various medical and engineering entrance examinations.

AESL provides its services through classroom-based coaching, digital and distance learning programs which supplement its classroom courses and allow students to engage in self-paced learning. It also offers short-term classroom courses to prepare students for upcoming examinations. With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 200+ Aakash Centres with an annual student base of more than 2,50,000 students and an employee count of more than 4700 pan India.

Job Purpose:

The key role of the person is to define the Refund processes that would be followed by all branches. Re-define the process for any changes and ensure adoption of the processes by branch and regions.

Following are details of the responsibilities:

- Timely resolution of Refund requests and ensuring good experience for the parent/customer

- Process definition, training and adoption monitoring

- Accelerate refunds for any escalations

- Working with tech team for any system changes or tech issues

Key Requirements:

- Overall 4-5 years of experience in operations

- Strong communication skills.

- Strong stakeholder management skills