AIonOS - Senior Training Manager

About the job:

- As Senior Manager - Training, you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX).

Key Responsibilities:

Strategic Leadership:

- Develop and implement advanced AI-powered training programs.

- Align training strategies with organizational goals and CX benchmarks.

- Drive organizational change through innovative learning frameworks.

Training Program Development:

- Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation.

- Create customized onboarding programs for seamless role integration.

- Analyse Straining metrics for measurable outcomes and optimization.

Collaboration & Teamwork:

- Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives.

- Act as a strategic advisor on employee performance, skill gaps, and training effectiveness.

Data-Driven Insights:

- Evaluate training outcomes using analytics.

- Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs.

Coaching & Development:

- Lead coaching initiatives to improve core CX competencies and leadership skills.

- Manage onboarding, development, and mentorship of training staff.

Compliance & Stakeholder Engagement:

- Ensure adherence to training protocols, regulatory standards, and audit readiness.

- Present outcomes and strategic recommendations to senior leadership & clients.

Experience:

- 9-15 years in training and development, including 5+ years as Account Head - Training, overseeing large-scale CX training operations (500+ employees) form training standpoint.

- Mandatory experience in travel industry, managing CX for Airlines/OTAs (Air Bookings).

Technical Expertise:

- Proficiency in AI-driven learning tools and instructional design methodologies.

- Expertise in content development (e-learning, instructor-led, and hybrid programs).

Leadership Skills:

- Proven ability to lead cross-functional projects and drive continuous improvement.

- Strong facilitation, presentation, and stakeholder management abilities.

Educational Background:

- Post Graduation/Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus.

What We Offer?

- Competitive salary, including performance-based variable pay.

- Career advancement opportunities in an AI-driven organization.

- A collaborative work culture fostering learning and growth.

- The opportunity to lead innovative projects in a transformative enterprise.

- If you are a visionary training leader passionate about driving AI-powered CX excellence, join us at AIonOS to redefine the future of training and development.

About AIonOS:

- AIonOS, a groundbreaking joint venture between InterGlobe and Assago, is revolutionizing businesses with AI-driven transformations.

- Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries.

- As pioneers in AI-powered Customer Experience (CX) transformation, we deliver superior services to global customers.

- Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide.