AIonOS - Head - Customer Experience - BPO Segment

About AIonOS:

Artificial Intelligence on Operating Systems AIonOS is pioneering the shift towards building AI-Native enterprises.

Our proprietary IntelliOS platform seamlessly integrates AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights.

Unlike traditional AI solutions that require extensive restructuring, IntelliOS syncs effortlessly with existing enterprise systems, reducing adoption friction while maximizing impact.

What sets AIonOS apart is its industry-specific approach in sectors like travel, transport, logistics, and hospitality, where AI-driven efficiencies unlock higher revenue and enhance customer experiences.

Our AI-led customer experience (CX) solutions ensure businesses do not just automate but elevate human interactions with personalized, scalable engagement strategies.

Backed by InterGlobe Enterprises and Assago Group, AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes.

From optimizing pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation.

With global reach and a mission to embed AI at the core of enterprises, we are not just building technology-we are enabling the future of business.

About the Role:

The Head of CX overall will lead client acquisition, strengthen existing partnerships, secure new logos, and expand revenue opportunities while driving excellence in delivery, innovation, and optimization.

This role involves close collaboration with the Chief Revenue Officer (CRO) to unlock new business avenues.

The incumbent will primarily focus on markets across the US, Europe, Middle East, APAC, and India.

Responsibilities:

- Customer Experience Strategy & Leadership.

- P&L Management.

- Operational Optimization.

- SLA Management & Performance Metrics.

- Handling Large Distributed Operations.

- Growth & Innovation.

- Industry Expertise (TTLH Industries) is an advantage but not necessary.

- Crisis Management & Customer Advocacy.

- Technology & Tooling.

- Employee Experience & Enablement.

Qualifications:

- A bachelor's degree in business, marketing, or a related field; an MBA or advanced degree is preferred.

- In a 24x7 environment, we are ready to match the working hours and meet the needs of the business.

- Experience in handling large, distributed teams and operations across multiple geographies.

- 18+ years of experience in customer experience, operations, or related roles, with at least 8 years in a leadership position.

- Proven record of managing P&L, driving growth, and optimizing operations in a fast-paced, technology-driven environment.

Required Skills:

- Strong leadership and teambuilding skills, with the ability to inspire and motivate diverse teams.

- Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.

- Excellent communication and people skills, with the ability to build strong relationships with customers and internal stakeholders.

- Deep understanding of AI, data analytics, and technology trends in customer experience.

- Proven ability to manage multiple priorities and deliver results in a dynamic, fast-paced environment.

- Familiarity with customer journey mapping, design thinking, and agile methodologies.

Preferred Skills:

- Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies.

- Equal Opportunity Statement.

- AIonOS is an equal-opportunity employer.

- We celebrate diversity and are committed to creating an inclusive environment for all employees.