91 Sqaurefeet - Regional Manager - Client Success

91 Sqaurefeet - Regional Client Success Manager

Role : Regional Manager - Client Success Management

Role Summary : This person will be responsible for customer relationships - ensuring projects (multiple) are delivered as per committed timelines with quality to ensure high customer satisfaction. The incumbent will also be expected to leverage this relationship to deepen the account to ensure increase in business share and repeat business.

The role is therefore a command center to lead project delivery by aligning all teams from operations and design to set the right processes, trackers and be SPOC for the customer. He / she will therefore also be responsible for project P&L.

Key Responsibilities :

- Responsible for taking the hand-over of customers from Business Development Team and simplify deliverables into various project milestones

- Work with different teams to break down project requirements and customer guidelines as per process requirements

- Define success metric for each project and designated employees.

- Responsible for cascade of detailed project plan to all stakeholders

- Act as nodal point for all discussions with customer to ensure timely progress updates and resolving any disconnects or changes

- Ensure high customer satisfaction and increase counter share.

Note : Candidates from Architecture and Real Estate background will be preferred

Requirements :

- Education : B. Arch or civil engineers