7-ELEVEN - Senior Director - Global Business Services

Why Join 7-Eleven Global Solution Center?

- When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets.

- Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually.

- Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries.

- Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC.

- With our size, stability, and resources, you can navigate a rewarding career.

- Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

- 7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings.

- Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape.

- Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences.

- To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

- At 7-Eleven we are guided by our Leadership Principles.

- Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

Location: 7-Eleven Global Solutions Center, BCIT, Bengaluru, India

Job Description:

- The Sr. Director, Global Business Services (GBS) will lead and optimize service delivery for Retail Operations including Merchandising, Demand Chain, Construction/Maintenance, Analytics, and Corporate Services including Finance, HR Operations, Legal, Compliance, and Strategic Sourcing within Global Solution Center (GSC).

- This role will drive operational excellence, business transformation, and strategic alignment to support the world's largest convenience store company.

- The role requires strong collaboration with global stakeholders to develop, plan, and execute strategies that enhance business operations.

Key Responsibilities:

Service Delivery Leadership:

- Oversee end-to-end service delivery for GBS, ensuring high-quality support for Retail Operations and Corporate Services.

- Develop and implement strategies to improve operational efficiency, scalability, and service excellence.

Strategic Planning & Execution:

- Partner with global stakeholders to define, plan, and execute GBS strategies aligned with business objectives.

- Ensure seamless integration of GSC/GCC operations with corporate and regional business units.

Operational Performance & Process Optimization:

- Establish and track KPIs to measure service effectiveness and identify areas for continuous improvement.

- Drive process automation, standardization, and best practices to optimize service delivery.

Technology & Digital Transformation:

- Leverage AI, analytics, and automation to enhance GBS service efficiency and innovation.

- Collaborate with IT and digital teams to implement scalable and data-driven solutions.

Stakeholder & Relationship Management:

- Build strong partnerships with global business leaders across Retail Operations and Corporate Services to align GBS initiatives with strategic priorities.

- Ensure effective communication and collaboration between GSC teams and business units.

Talent Development & Team Leadership:

- Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and operational excellence.

- Implement workforce development initiatives, including training, upskilling, and succession planning.

Governance, Compliance & Cost Efficiency:

- Ensure adherence to corporate policies, legal and regulatory requirements, and risk management frameworks.

- Drive cost optimization strategies while maintaining high service quality and delivering measurable business value.

- This role is critical in transforming and optimizing GBS delivery, ensuring alignment with the company's global strategic objectives while driving efficiency, innovation, and operational excellence

Qualifications & Experience:

- 18+ years of experience in Global Business Services (GBS), Corporate Services, Finance, or Operations, with a proven track record of leading large-scale business transformation initiatives.

- Extensive experience in setting up, scaling, and optimizing Global Capability Centers (GCCs) or Shared Services (GBS) operations for multinational organizations.

- Proven ability to build and lead global teams, influence C-suite executives and senior stakeholders, and drive strategic business transformation.

- Expertise in leveraging AI, analytics, automation, and digital transformation to enhance service delivery and optimize operational efficiency.

- Strong background in business planning, process standardization, and performance optimization, aligning GBS strategies with global business objectives.

- Experience in managing stakeholder relationships, governance, compliance, and cost efficiency, ensuring seamless integration with corporate and regional business units.

- Willingness to travel internationally to collaborate with global leaders and drive enterprise-wide GBS initiatives.

- 7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace.

- Our strategy focuses on three core pillars - workplace culture, diverse talent and how we show up in the communities we serve.

- As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I).

- It's not only the right thing to do for customers, Franchisees and employees-it's a business imperative