[24]7.ai - Manager - Operations

- Good understanding of Metrics

- Span of Control b/w 45-100 people

- Ability to Communicate effectively

- Ability to understand P&L

- Create Business plans

- Good working knowledge with PPT/Excel

- Strong People Management Skills

- Orientation towards looking at - Solutions- in a tough Situation.

- We are looking for an Operations Manager who can spearhead a team of frontline Team Leaders on the Operations floor, maintain desirable performance, engagement levels and focus on constant improvement.

- Your experience must reflect a successful stint at handling teams of 45 - 100 agents in Operations. You should have managed teams in a Chat environment.

- As a team manager your ability to solve problems, take well informed decisions, lead the team by example will be a requisite.

- So if you think you have an ability to create objective business goals, build and actively maintain working relationships and network of contacts to further the organization's goals, it's time for you to be applying already.

- Our operations team is awaiting a coach who can keep them sailing in an ever changing business environment.