Summary of essential job functions  Prior Experience in managing operations in a B2C environment  Experience in managing multiple teams  People management  Good client engagement skills  Minimum requirements (Education Qualification & Work Experience)  Graduate with 12 +years of relevant work experience  Competency Requirements: [Technical & Behavioral]  Good communication skills  High drive for results  Matured with a balanced thought process  Dealing with ambiguity  Job Responsibilities  Relevant Operations experience and proven ability to manage operations in a B2C environment  Experience in managing multiple teams and should have had TLs and AM's reporting into him  Good People management skills  Good client engagement skills  Financial acumen  Understanding of Workforce management and manpower planning  Ability to partner with support functions effectively  Performance Measures [Metrics for evaluating Job Holders]  Meeting / exceeding the SLAs and SLOs agreed with the client, Attrition and shrinkage, Team development & self-development goals, Revenue and profitability target attainment, client satisfaction

Hyderabad

[24]7 Inc - Senior Manager/Director - Operations - Voice & Chat 

[24]7 Inc - Senior Manager/Director - Operations - Voice & Chat  ,Job Description for [24]7 Inc - Senior Manager/Director - Operations - Voice & Chat  in 247 Customer in  Hyderabad for (12-18) years of experience. Apply Now!

Job Description for [24]7 Inc - Senior Manager/Director - Operations - Voice & Chat  in 247 Customer in  Hyderabad for (12-18) years of experience. Apply Now!