[24]7 Inc - Director & Center Head - Employee Relations

Director & Center Head - Employee Relations

The Director HR has the overall responsibility for the HR ER function of the Bangalore center.

Work Location : Bangalore

Headcount : 4000+ employees

Team size : 20+

Work timings : 2 pm -11 pm (should be flexible to alter upto 1am)

Only female candidates preferred.

Key Responsibilities :

- Ensure effective implementation of HR policies, processes and strategies effective in India in order to meet overall business / corporate goals.

- Interact with Senior Leadership Team of the Company and develop manpower plans,adopt effective recruitment strategies and ensure that the required capacity and capability of the organization is maintained

- Facilitate and ensure effective employee relations and enable desired levels of harmony amongst all employees

- Create a strong internal communication system

- Develop policies and systems for employee welfare and retention

- Ensure effective planning & implementation of Training & Development activities for the employees across all levels

- Enable an effective Performance Management process with clear development and growth paths for the employees s/he supports.

- Support senior management with relevant information, guidance on people matters and industry trends in HR.

- Ensure that disciplinary and grievance procedures for all employee groups are of impeccable quality.

- Mentor and coach managers, align self and team to the organizational culture

- Be a lead for an evolved organization looking to move to the next level of excellence through HR thought leadership

Education Qualification :

- Should be an MBA with HR specialization from a reputed Institute or have acceptable experience in the domain.

Work experience :

- 12 + years of progressive leadership experience in Human Resources positions in International BPO organizations

- Sound knowledge of and experience in HR strategy, processes and systems,compensation & benefits, payroll, organizational planning and development, employee relations, exit management and retention strategies.

- Should have managed employee relations for 3000+ employees in a mid sized or large organisation.

- Managed a large team size consisting 15 employees or more.

Skill :

- Ability to manage people crises.

- Ability to build trust in the team s/he supports

- Has excellent verbal and written communication skills

- Has the requisite analytical skills

- Has the ability to negotiate and manage conflicts

- Works easily across teams and geographies.

Personal Qualities :

- Is collaborative

- Is flexible and adaptable

- Has the ability to make decisive calls for the people and the business.

- Is proactive in her/his approach to any requirement of the organization

- Can motivate and inspire people

- Has the ability to listen and respond without bias or subjectivity.

- Has Maturity of judgment and is intellectually agile

- Shows a high degree of integrity and honesty in all dealings.