2070Health - Head - City Operation

City Operation Head

About 2070 Health:

Health has set up India's first healthcare- focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.

About the Stealth Company:

We at 2070Health are building India's leading infusion business, focused on delivering best-in class outcomes, exceptional patient experiences, expanded access, and curated ancillary services through daycare centres. We are seeking a City Operations Head for this venture, who will be responsible for launching new clinics/ daycare centres, managing operations, and maintaining relations.

Responsibilities:

Clinics/ Daycare centres set-up and Launch:

- Lead the planning, execution and successful launch of new clinics/ day care centres.

- Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies.

Operations Management:

- Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight.

- Implement and monitor SOPs to maintain high standards of care, safety and service delivery.

Doctor Relationship Management:

- Build and maintain strong relationships with doctors and healthcare professionals/ providers.

- Ensure effective communication and coordination with medical teams to support patient care and clinic growth.

Patient Experience and Journey Management:

- Ensure a superior patient experience by overseeing all aspects of the patient journey.

- Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.

Requirements:

- 7-10 years of experience in hospital management, healthcare operations, or a related field.

- Preferred: someone who has set-up or managed healthcare facilities/ clinics and has in-depth knowledge about clinical operations.

- Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers.

- Strategic thinking and problem-solving skills.

- Experience in driving digital initiatives and managing revenue targets.