1k Kirana Network - Program Manager

Program Manager

Job Description (Responsibilities and Key Deliverables) :

- Deep dive on the AS-IS processes of the Store Transformation and Onboarding teams and formulate revamped SOPs for the same by identifying process gaps

- Ensure SOP adherence and define success criteria for the programs by defining KPIs/Program metrics

- Ensure program execution in a time-bound manner (within defined TAT/ETAs) and at the requisite quality

- Create reporting dashboards of the metrics identified and continuously update the same to monitor program health

- Collaborate with partner teams/stakeholders to drive the program objectives/goals

- Proactively identify keys risks associated with the programs and work towards mitigating the same

- Identify vendors that can cater to our program requirements in terms of capability and SLAs

- Continuously strive to improve and optimize the processes to make the programs efficient (cost effective, lean, further TAT reduction)

- Be data driven, analytical and always curious to solve the problems with scalable solutions.

- Always strive to seek ground truth data

- Shall be leading a team of 30+ executives and 4 supervisors. Devise mechanisms for monitoring their growth and underperformance management.

- Display strong bias for action towards the deliverables assigned and work towards creating a positive impact on the program

- Always be obsessive about the customers and work towards creating a seamless experience for them

- The deliverables/output should be of high standards and quality

- Ability to derive structure from ambiguous situations and provide strategic inputs