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Technical Account Manager (7+ yrs) |
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Written by MBA Jobs
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Friday, 28 May 2010 |
Grameen Foundation - Mifos Cloud Program
Technical Account Manager (Consultant)
Full Time Consultant
Location: New Delhi, India
Grameen Foundation (http://www.grameenfoundation.org/) is a global non-profit organization that combines microfinance, technologies, and sustainable innovation to empower the world's poorest people to escape poverty. Founded in 1997, Grameen Foundation’s has worked with microfinance institution and micro-entrepreneurs in 20 countries.
Grameen Foundation’s Technology for Microfinance (Tech4MF) team is transforming technology from a barrier into an accelerator for microfinance institutions. The team focuses on educating MFI leaders on the long-term strategic value of information systems, training their staff to successfully align information technology with their business operations, and building a network of locally based technology providers and a worldwide online community to support these institutions. At the heart of the program is Mifos™, our open source software platform that gives MFIs a cost-effective, flexible management information system (MIS) that can support their needs today and into the future.
Mifos has been deployed successfully at MFIs worldwide in countries such as India, Philippines, Tunisia, Lebanon and Kenya. The Tech4MF team is now launching Mifos Cloud, a hosted management information service targeted at small, emerging MFIs. Such a software service is particularly relevant to MFIs who want a scalable, proven solution without the technology burden of managing their own system.
Job Summary
We are currently seeking an experienced technical account manager to help launch the Mifos Cloud offering in India. This role will oversee the implementation process, support, hosting and technical requirements while working on a team to ensure we bring the right solution to market and establish happy customers. In addition to implementations in India, the technical account manager will help refine the strategy and plan for a worldwide roll out of Mifos Cloud. Reflective of most start-up environments, this is very much a hands-on position, with technical project management and in-the-trenches tactical work required.
The ideal candidate should have a proven ability to translate customer needs into software specifications, experience with application software implementations, technical development of reports, application configuration and integration with other software solutions, excellent communication and collaboration skills, and comfort operating independently with remote management.
This is an amazing opportunity to put your experience and passion to work in the fight against global poverty.
This role will report to the Market Development Director located in Seattle, Washington. The engagement will be based in New Delhi, India.
Essential Job Functions:
§ Lead the technical implementation of Mifos Cloud at MFIs (including needs assessment, product configuration, migration of legacy data, integration with Mifos and core operational business processes, report generation, and end user acceptance testing)
§ Define, test and refine the implementation approach and tools for Mifos Cloud set-up and training, with a focus on cost reduction, timeliness and customer satisfaction.
§ Build reports and provide business analytic capabilities through the use of a standard reporting and data mart tool set.
§ Facilitate on-site end user training in order for the MFI to successfully operate the Mifos Could service and ensure knowledge and skills transfer - help institute an online/distance training program.
§ Identify needed technical resources (power users) at the MFI to operate the software and provide internal help desk support.
§ Ensure connectivity and internal desktop hardware is in place to effectively operate Mifos.
§ Provide in-country, level two support to MFIs including responsive problem solving of technical issues, tracking and managing of support incidents and interfacing with engineering (level three support) to ensure accurate problem resolution.
§ Provide front line hosting system support and interface with central system administrator.
§ Become knowledgeable regarding Mifos functionality, foundational technology, and active in the open source community - able to install and configure Mifos locally.
§ Work with in-country Customer Account Manager and local GF India team.
Requirements and Skills:
§ 7+ years of previous experience implementing software/technology products or hosted services at client sites, specifically in emerging markets.
§ Advanced degree in computer science, or related field, a plus.
* Demonstrated ability to effectively manage and execute software application implementations at customer site (strong project management, client management, training, with full implementation lifecycle) with limited supervision.
* Strong technical skills - solid understanding of SQL, ability to read and understand data models and relational databases, and familiarity with web technologies.
* Passion for trouble shooting technical issues a must.
* Experience in business process and technology alignment.
* Ability to effectively manage and communicate priorities, delivery expectations, risks and concerns to multiple stakeholders.
§ Strong relationship management skills to build deep, learning relationships with key customer - comfortable presenting to a room of business executives and discussing needs with villagers in rural locations.
§ Proven ability to lead and succeed in a collaborative, startup-paced environment
§ Exceptional communication skills – Fluency in English & Hindi, knowledge of multiple Indian dialects a plus.
§ Passion for the mission of Grameen Foundation, microfinance and poverty alleviation.
§ Willingness to live in India for a minimum of one year. Significant in country travel is required.
Interested candidates may apply by email to mduncan@grameenfoundation.org by June 5th , 2010. Please put “Technical Account Manager, India” in the subject line. No Calls Please.
NOTE: THIS IS NOT AN EMPLOYEE POSITION. AS A CONSULTANT YOU WILL NOT BE ENTITLED TO GRAMEEN FOUNDATION BENEFITS OR INSURANCES. YOU WILL BE SOLELY RESPONSIBLE FOR PAYMENT OF ALL REQUIRED FEDERAL, STATE AND LOCAL, SELF EMPLOYMENT TAXES AND OTHER SIMILAR TAXES AND FOR OBTAINING APPROPRIATE VISAS AND INSURANCES FOR THE COUNTRIES IN WHICH SERVICES ARE PROVIDED.
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