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AVP - Phone Banking (6-12 yrs) |
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Written by MBA Jobs
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Monday, 08 March 2010 |
One of our clients, A leading MNC Bank is looking for a right candidate for the below mentioned position.
AVP-Phone Banking
Location: Chennai / Chandigarh
Basic Job Purpose:
-To ensure adherence to service level agreement and drive Productivity across Sales and Service parameters and contribute to the final value of the services provided to the bank's customers or the internal units being serviced.
-Committed to meet the customer's needs and provide effective and timely support in a positive manner.
-To ensure nil customer complaints received from clients or internal units.
-Escalation on Non adherence of Service Standards and Sharing of Product, Process Changes on a daily basis.
-Monitor Tracking of Daily productivity and adherence
-Defects Tracking and focused Channel Migration
-Tracking of customer escalation and taking this to closure
-Review Control aspects center wise Defects, KRIs, Employee transgression etc.
-Ensure Timely call evaluations, feedback and acknowledgements.
-Ensure Quality standards through feedbacks on Day 2 reviews, SLS reviews, Mystery and CCSS calling.
-Vendor management.
Education & Experience:
-MBA with 6-12 yrs experience in phone banking operations preferably in inbound process.
Interested may send your profiles with current CTC details to: preambojan@gmail.com
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